1. Support order cancellation within 1 hour
To improve your shopping experience, we offer an online order cancellation feature on the account order details page.
We highly encourage you to utilize this convenient option to cancel your order within 1 hour of placing it.
Just choose the cancellation option and follow the easy instructions provided.
Please understand that once your order has been packaged and processed, cancellation will no longer be possible.
We genuinely appreciate your understanding and cooperation in this matter.
2. Support return within 30 natural days
Our return policy for Car Tow Hook allows returns within 30 natural days from the date the product is delivered to you.
Please take note that returns cannot be accepted if it has been more than 30 natural days since you received the product.
In order to qualify for a return of Car Tow Hook products, please ensure that you meet the following conditions:
1) Submit a return request for the Car Tow Hook within 30 natural days from the date of receiving the product.
2) The Car Tow Hook product must have been purchased from Cartowhook.com.
3) The Car Tow Hook should be in new and unused condition.
4) Returns are accepted for Car Tow Hook products with non-human caused quality issues (such as broken, fractured, rusted, not firmly installed, etc.), that are identified before use.
3. About return shipping fee
1) For return requests related to product quality issues with the Car Tow Hook (such as broken, fractured, rusted, not firmly installed, etc.), Cartowhook.com will cover the shipping costs.
2) However, if the return is due to personal reasons (such as not liking the product, not wanting it anymore, etc.), the customer will be responsible for the shipping costs.
Please note that we do not charge any fees for restocking the items.
4. Return orders processed within 1-3 business days
Our return order processing time is 1-3 business days.
Please note that Cartowhook.com operates during the hours of Monday-Friday/10:00AM-10:00PM (CST).
Any orders placed after 10:00 pm on Friday will be processed starting from 10:00 am on the following Monday.
Please be aware that orders are not processed during weekends.
If you need to return an item, you can process the return in following way
To return or exchange a Car Tow Hook product, please contact Domenic Burries at [email protected] for customer service.
After your return request has been approved, please send the Car Tow Hook product in its original packaging to the following address:
151 E Pearl St, Owatonna, Minnesota
Once you have dispatched the item with the courier, please send a return notification email to our customer service representative, Domenic Burries, at [email protected].
In the email, kindly provide the following information:
Name of courier company
Tracking number
5. Refunds processed in 1-2 business days
Once the returned Car Tow Hook arrives at Cartowhook.com’s warehouse and passes a successful inspection, the refund process will begin.
The refund amount will be returned to your payment account within 1-2 business days.
If you have any questions about the content of this page, please contact our customer service staff Domenic Burries at [email protected] and we will resolve the issue for you within 1 business day.